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Refund Policy

REFUND POLICY
We accept refunds as well as cancellation of pre-orders.

RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you are returning an item please contact us at: returns@venus.io  to be supplied with the correct labels for acceptance at the warehouse.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@venus.io.

EXCHANGES
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@venus.io for further steps.

CANCELLATION
We accept cancellation of orders and pre-orders if they are completed before the item has shipped. To cancel an order/pre-order and request a refund, please contact refunds@venus.io
Upon receipt of the cancellation notice, we will refund your payment as per REFUNDS above.  

SHIPPING
To return your product, you should contact returns@venus.io to receive the correct return address for your region.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.